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Payment failure

Payment failure can cause the downtime of your site, here are some tips on what you should check to avoid billing failure: 

  • The credit card connected to your account is valid. 
  • Sufficient funds on his/her credit card.
  • Transaction is allowed by your issuing bank. 
  • The card is allowed to have payments in USD.

If your card meets all the information above and still fails to be renewed, please contact our support team or you can also contact your bank directly to ask for the further information regarding the transaction failure. 

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