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My site is past due

When our system fails to charge your account on the renewal date, a notification will be sent to your email immediately (Please check the spam/inbox folder).

What should you do if your site is past due? Contact support immediately to avoid any site downtime:

  • Deactivated account - Your account will be deactivated after a few weeks due to non renewal and your site will not be available online. 
  • Expired domain - You and your visitors will not be able to reach your site once it expires.
  • Domain in redemption - Your domain will be in redemption after being expired for 20 days or more (no fixed time frame). To get your domain out of redemption will cost you another 89USD aside from your subscription fee. 

Please Note: To avoid any unnecessary inconveniences be aware of your subscription renewal date and contact support immediately once the renewal fails. To check the subscription renewal date of your account, kindly go to Settings > Billing > Account. 

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