Configure your domain with DNS email setup

This guide will walk you through the process of creating the necessary DNS records at your domain registrar to ensure your new email address works seamlessly.

Important notes

This guide is intended for customers who own their custom domain name. If Portfoliobox registered your domain name, we will take care of the necessary DNS configuration. 

DNS Settings will be sent to you by email after you create your email address. They can also be found in your Email Settings.

Step 1: Log in to your domain host

1. Access your domain registrar's website. This is where you purchased your domain name.
2. Sign in to your account. Use your username and password to log in.
3. Navigate to DNS Settings. Look for a section labelled 'DNS Management', 'Name Server Management', 'Advanced DNS', or something similar.

Step 2: DNS configuration

You'll need to create several DNS records. Below are the types of records you'll need to add, along with their respective values:

MX Record

• Record Type: MX
• Name / Host: @ 
• Value: You will receive the specific MX record value via email. Please refer to this email for the exact value.
• Priority: 10
• TTL: Default or 300 seconds

TXT Record for SPF

1. Record Type: TXT
2. Name / Host: @
3. Value: v=spf1 include:_spf.hostedemail.com ~all
4. TTL: Default or 300 seconds

Note:
If you already have an SPF record in your DNS settings, it's important not to create a new one but instead to combine the values. Multiple SPF records can cause authentication issues and lead to email delivery problems. To combine SPF records, you add the values from the new record to your existing one, ensuring only one SPF record exists for your domain.

For example:
If your current SPF record is:
v=spf1 include:_spf.example.com ~all

And you are instructed to add:
v=spf1 include:_spf.hostedemail.com ~all

You should combine them into one record like so:
v=spf1 include:_spf.example.com include:_spf.hostedemail.com ~all

TXT Record for DKIM

• Record Type: TXT
• Name / Host: dkim._domainkey
• Value: You will receive the specific DKIM record value via email. Please refer to this email for the exact value.
• TTL: Default or 300 seconds

TXT Record for DMARC

• Record Type: TXT
• Name / Host: _dmarc
• Value: v=DMARC1;p=quarantine;pct=100;rua=mailto:dmarc@portfolioboxdns.com;ruf=mailto:dmarc@portfolioboxdns.com;fo=1;
• TTL: Default or 300 seconds

Step 3: Wait for DNS changes to propagate

DNS changes can take up to 48 hours to propagate fully across the Internet. Contact your domain host's support team if you encounter issues or need assistance during this process.

Accessing your email

Once your domain is correctly configured, you can access your email account from your Dashboard in Portfoliobox. 

Need further assistance?

If you need more help or have questions, check our FAQ or contact us through our contact page. Our team is here to help you set up your custom email address with Portfoliobox.