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Refund an order

Refund an order

Payments and refunds are handled by the payment platform you chose: Stripe or Paypal. To refund an order, you need to log into your Stripe or Paypal admin panel.

For manual payments, you will have to get in touch with the customer and provide them with your refund instructions. This process will be handled outside of your Portfoliobox store.

Change the payment status of the order

Once you have successfully refunded a customer's order, you must go to Settings and choose Orders. The order list will then be displayed in a window where you can search for orders using the customer names or IDs or filter them using drop-down menus. Next, you must set an order's status to Refunded.

To change the payment status of an order to Refunded:

  1. Hover over the order, then click the View button.
  2. Go to the Change Status and click the dropdown box below it.
  3. Select the order's payment status to Refunded.
  4. A confirmation window will appear after selecting a status; click Confirm to apply the change.
  5. Scroll down and click the Done button at the bottom of the order view.

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