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Portfoliobox 3 |  Aprende Domain Own domain

Troubleshooting domain configuration issues

When you connect your own domain to your Portfoliobox website, you might run into any of the issues listed below:

The domain redirects to a 404 Portfoliobox page

When this happens, it means that the domain itself is configured properly but not connected to your Portfoliobox account. You can log into your account and then click on Click here to set up your domain at the bottom of your admin panel to add your domain or contact our support team so they could do it for you.

Your domain generates a loop of WWWs

When a domain generates a loop of www.www.www - this means that your A-record is configured properly, but something is wrong with the CNAME record. Double check that the sub-domain of your CNAME record is set as www. Also make sure to delete any A-record for www sub-domain. If the issue doesn't go away after doing so, please reach out to our support team so they could investigate your case.

A blank page displays

A blank page is usually displayed when you try creating a masked redirection from your domain to your account URL. Masked redirection is blocked by Portfoliobox so you need to configure your domain correctly by following this guide.

If your domain still does not work after checking this guide, let us know and we'll be happy to take a look at your DNS settings.

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