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When you upgrade your Portfoliobox account, a subscription is created. Each month, or each year, you will automatically be charged for the renewal of your account.
Payment declined at checkout
Unaccepted payment method
Make sure you're using a card we accept for payment on Portfoliobox. See the list of our accepted payment methods.
Invalid card number
Double-check that you typed in the correct card information.
Transaction declined
Your bank may decline the charge for another reason. Unfortunately, we can’t help with declined charges. Contact your bank with the date and time you tried to make a payment to Portfoliobox. After resolving any issues with your bank, try the payment again.
Renewal payment declined
Here are the most common reasons for a renewal payment to fail.
Not enough funds on your card or account
Make sure that you have enough funds on your card or bank account when the renewal of your account comes. You can see your renewal date under Settings → Subscription.
Payment card has expired
When your card has expired, you need to update your bank card details in your admin panel to avoid loosing access to your account. You can do that from Settings → Subscription → Change Card.
Your bank declined the payment
Your bank may be decline the charge for another reason. Unfortunately, we can’t help with declined charges. Contact your bank and ask them about the failed charges. After resolving any issues with your bank, try the payment again.
FAQ
Can I put my account on hold?
There's no way to keep your website published and account active while waiting for your payment. All payments are automatic, we don't have the possibility to postpone a payment or put your account on hold.
What will happen to my site if the renewal payment fails?
We will try to charge your payment method on file a few more times. If all the payment attempts fail, your website will be unpublished.
If your account is not renewed, your domain name will not be renewed. If a domain is not renewed, it enters a redemption stage. The duration of redemption period lasts about 30 days, sometimes more, depending on TLDs peculiarities. To get a domain out from the redemption period, we must pay a redemption fee plus its regular renewal cost. At this stage, the domain may be auctioned off by the upstream vendors.
How can I make the payment?
When a payment has failed, you receive a notification email with the reason the payment failed. You will be sent a link to the payment portal, allowing you to make the payment and restore your account. When we receive your payment, you will be able to publish your site again.
