Account and Billing

• General settings

  As an account owner, you may spend lots of time on the design and structure of your site, but don't forget to check the admin settings as well. In the admin

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• Changing the language of your admin panel

  Admin panel in Portfoliobox is available in 16 different languages. To change the language of your admin panel, you can click on the Cogwheel icon in the top

  Portfoliobox 3 |  Impara Account and Billing Account - Portfoliobox 3  |  Created on: February 24, 2021

• Deleting your site and its content

  Deletion of your account will block any live or admin access to your website. It also automatically stops any paid subscriptions related to this account.

  Portfoliobox 3 |  Impara Account and Billing Account - Portfoliobox 3  |  Created on: February 24, 2021

• Create several websites with one account

  It is not possible to create several websites with one account. If you wish to create a second website, you need to create a second account at www.portfoliobox.

  Portfoliobox 3 |  Impara Account and Billing Account - Portfoliobox 3  |  Created on: February 24, 2021

• Terms of service

  The terms and conditions of your subscription can be found underSettings > General > Terms of Service in your admin panel. The same information can also be

  Portfoliobox 3 |  Impara Account and Billing Account - Portfoliobox 3  |  Created on: February 24, 2021

• Accepted payment methods

  There are two plans you can choose from when you are subscribing to Pro: monthly or yearly subscription. Portfoliobox accepts different forms of payment, depend

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 24, 2021

• Find your billing information

  The Billing Section lets you check the necessary information regarding your account such as: Your subscriptionYour payment method Your VAT settings Your address

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 24, 2021

• Update your billing information

  Update your credit card detail Keeping your billing credit card detail up-to-date ensures your account stays active. If you update your credit card before your

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 24, 2021

• Change your billing plan

  Changing the subscription/billing plan of your account will require you to contact our support team at support@portfoliobox.net. You may change your plan from

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 24, 2021

• Find your receipts

  You can find the information about the transactions of your account and the receipts by going to Settings > Billing > Transactions. Here you can see a list of

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 24, 2021

• Amend your receipts

  If you would like to amend the address showing on your future receipts, you can do so under Settings > Billings > Account > Address.

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 24, 2021

• Add a VAT number

  If you own a business and your company is registered in one of the European Union countries then you have a valid VAT number which you can add to your receipts

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 24, 2021

• Cancel your subscription

  All Portfoliobox subscriptions can be cancelled at any time. There are three options to cancel your subscription. Any of these options would terminate your sub

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 24, 2021

• Can I put my account on hold?

  In Portfoliobox subscriptions cannot be put on hold. If your subscription fee is not paid in time, your account will be temporarily deactivated and site taken

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 25, 2021

• Purchase extra images

  Portfoliobox Pro subscription comes with 1000 image upload limit. When the number of images in your account approaches 1000, you will receive a notification in

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 25, 2021

• Refund policy - Portfoliobox 3

  Portfoliobox offers 14 days money back guarantee if you are not happy with your purchase. If you would like to request a refund, you can contact our support

  Portfoliobox 3 |  Impara Account and Billing Billing - Portfoliobox 3  |  Created on: February 25, 2021

• Change your admin password Portfoliobox 3

  You can change your admin password underSettings. Click on the Cogwheel Icon. Click on Settings. Under the tab General in the section Admin Password

  Portfoliobox 3 |  Impara Account and Billing Login & password  |  Created on: February 25, 2021

• If you can't log into my account

  If you are having trouble logging into your account, it could be one of the reasons below: Invalid Email Format: this error message shows when you try to input

  Portfoliobox 3 |  Impara Account and Billing Login & password  |  Created on: February 25, 2021

• If you forgot your admin password

  Reset your password You can reset your own password immediately using the Reset Password link. To reset your password, you can click on Forgot Your Password

  Portfoliobox 3 |  Impara Account and Billing Login & password  |  Created on: February 26, 2021

• Change your email address

  This guide will show you how to change the email address linked to your Portfoliobox account. You can change your admin email address under Settings.

  Portfoliobox 3 |  Impara Account and Billing Login & password  |  Created on: February 26, 2021

• Payment failure

  Payment failure can cause the downtime of your site, here are some tips on what you should check to avoid billing failure: The credit card connected to your

  Portfoliobox 3 |  Impara Account and Billing Troubleshooting payment issues  |  Created on: February 26, 2021

• My site is past due

  When our system fails to charge your account on the renewal date, a notification will be sent to your email immediately (Please check the spam/inbox folder).

  Portfoliobox 3 |  Impara Account and Billing Troubleshooting payment issues  |  Created on: February 26, 2021