FAQ - Store & Products

How can I create a store?

Follow these steps to set up your online store:

1. Click Create
2. In the section Create New Page, click Store Page under E-Commerce Templates
3. Select a template for your store
4. Choose a title and click Create Page to confirm. 

How can I add a product?

To create a product, follow the steps below:

1. Click Create
2. In the E-commerce section, click Add Product under Store
3. Click Done.

You can also add variants, set a release date, manage the stock or set shipping options.

How do I configure shipping settings for my online store?

In Portfoliobox, the shipping cost is based on the total weight of an order. You can, therefore, set shipping zones with different shipping costs and add the weight of each product.

To create shipping zones:

1. Click Settings at the top right corner of the admin panel.
2. Click E-Commerce Settings.
3. On the left side of the dialogue window, select Shipping
4. Choose to Calculate Shipping Cost based on Order Weight in the dropdown menu.
5. Click on Add New Shipping Cost.
6. Choose a shipping country in the list.
7. Click on Add New Weight Rate. By default, three rates are set:
   • 0kg - 3kg
   • 3kg - 6kg
   • 6kf - 100kg

You can add as many shipping zones and rates as you wish.

How do I add variants to a product, such as size or colour?

To add variants to a product, you first need to open the product settings:

1. Click Your Libraries at the top right corner of the admin panel
2. Click Products.
3. Click on Edit next to the product you want to edit.
4. The product dialogue is now open, and you can see the product details (Title, Description, Price, etc.)
5. Click Product Settings at the top right corner of the dialogue window and choose Variants.
6. Click on Add New Variant.
7. Fill in the variant details: Title, Price and Weight for shipping.
8. Click on Save New Variant.
9. Use the up and down arrow to sort the variants.

Can I offer discounts on my products?

Discounts on products can be added from the General Product Settings.

To set up a discount on a product:

1. Click Your Libraries
2. Click Products
3. Click Edit next to the product you want to edit
4. The product dialogue is now open, and you can see the details of the product.
5. Click Product Settings at the top right corner of the dialogue window to edit the General Settings.
6. Under discount, set up a percentage discount
7. Can I categorise my products?

You can add categories to your products. Then select to only display products from a specific category on a store page.

To add categories to a product, you first need to configure the categories in the store settings.

1. Click Settings in the top right corner of the admin panel
2. Click on Store Settings.
3. Select General Settings.
4. Click on Store Categories.
5. Use the Add New Category button to add a category.
6. Once the category name is provided, click Save Category for it to appear on the list.

Once categories are specified in the general store settings, you can visit your individual product settings to add existing categories to your products:

1. Click Your Libraries in the top right corner of the admin panel
2. Select Products.
3. Click on Edit next to the product you want to edit.
4. Click on Product Settings in the top-right corner of the window, and select General Settings.
5. Click on Categories.
6. Use the Add New Category button to add a category.
7. Select a category from the list and click Save Category to add it to your product.
8. Repeat the last step to add multiple categories.

What are the payment methods available for my store?

You can accept payments on your site and/or handle each order manually. You can enable Paypal and Stripe to accept payments on your site.

Can I sell digital products in my store?

You can upload and sell digital files in your portfolio: ebooks, audio files, tutorials, Lightroom presets, character designs, Photoshop brushes, textures, zip files, or other digital downloads.

There are two ways to sell a digital product on your website: as a digital product in your store or by adding a Checkout button to any page. In both cases, the link will be emailed to the customer when the checkout is completed. The link will be valid for 3 days. Read more about selling digital products.

How can I manage stock?

You can manage the stock for each product under the Product Settings. Toggle the Inventory switch and set the number of items available. The product will appear as “sold out” when all the items are sold. You can also add stock for each variant of your product.

What if my item is sold out?

If a product is sold out, it will be displayed as “Sold out”, and your customers won’t be able to purchase it.

How do I manage my orders?

To find your orders, click Settings and choose Orders. A window of the order list will appear. In the order list, you can search for an order by name or ID or filter the list of orders by selecting the payment status, delivery status, payment method, and item type.

How do I refund my customer?

The payment platform handles payments and refunds you chose: Stripe or Paypal. To refund an order, you need to log into your Stripe or Paypal admin panel. You can then edit the payment status in your order list.

How can I add Terms and Conditions and a Return Policy to my store?

Terms and Conditions and Return Policy can be added from the General Store Settings.

1. Click Settings at the top right corner of the admin panel.
2. Click Store Settings.
3. On the left side of the dialogue window, select General Settings.
4. You can write your own policies or use the generic policy available.

Can I offer free shipping?

You can offer free shipping by turning on the "Enable shipping cost" option and setting the shipping cost to $0 for the relevant shipping zone. Read more about shipping zones & costs.

Do you include dropshipping?

Dropshipping is not available with Portfoliobox.