FAQ & Troubleshooting
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Why domain updates can take up to 48 hours
When connecting a domain name to a site, its DNS (Domain Name System) settings are changed. These changes can take between 24 and 48 hours to start working
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: February 23, 2021
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Domain name issues
When you connect your own domain to your Portfoliobox website, you might run into any of the issues listed below:The domain redirects to a 404 Portfoliobox page
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: February 23, 2021
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Troubleshooting Facebook sharing issues
When you share your website on Facebook it will show your website URL and share image. Facebook can show your old URL and image and that is because Facebook has
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: March 2, 2021
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Supported browsers
We recommend to use the following browsers for the best browsing experience of your website. Firefox 57, Safari 10.1, Opera 44, Chrome 57, Microsoft Edge 16
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: March 2, 2021
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Clear your browser's cache
Web browser's cache helps the website load faster as it contains for example, the image files from the previous visits. However, in some cases you need to clear
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: March 2, 2021
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Contact support
If you are still looking for an answer in our knowledge base, do not worry! We are here to help. Contact our support team by email.
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: March 2, 2021
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Incorrect information on Google Search results
If recent changes to your site aren't displaying in Google search results, it's likely because Google hasn't re-crawled and re-indexed your site yet. You can
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: April 15, 2022
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Payment issues
When you upgrade your Portfoliobox account, a subscription is created. Each month, or year, you will automatically be charged for the renewal of your account.
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: November 14, 2022
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Troubleshooting login issues
When logging in, you're ask to fill in your email address, then select the website you want to log into in the list, then fill in your password.
Portfoliobox 4 | Learn FAQ & Troubleshooting Troubleshoot Issues | Created on: November 14, 2022
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FAQ - Billing & Payments
Frequently asked questions about billing and payment
Portfoliobox 4 | Learn FAQ & Troubleshooting Frequently Asked Questions | Created on: May 15, 2023
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FAQ - Domain & Email
Frequently Asked Questions about Domains and Emails
Portfoliobox 4 | Learn FAQ & Troubleshooting Frequently Asked Questions | Created on: June 20, 2023
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FAQ - Images & Videos
Frequently asked questions about Images and Videos.
Portfoliobox 4 | Learn FAQ & Troubleshooting Frequently Asked Questions | Created on: June 20, 2023
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FAQ - Pages
Frequently asked questions about pages and pages SEO
Portfoliobox 4 | Learn FAQ & Troubleshooting Frequently Asked Questions | Created on: June 20, 2023
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FAQ - Store & Products
Frequently Asked Questions about Store and Products
Portfoliobox 4 | Learn FAQ & Troubleshooting Frequently Asked Questions | Created on: June 27, 2023
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FAQ - Student & School
To access our student account service until graduation, your school must be a partner school.
Portfoliobox 4 | Learn FAQ & Troubleshooting Frequently Asked Questions | Created on: November 9, 2023
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FAQ - Custom email address
Frequently Asked Questions about Custom Email Address - Portfoliobox 4
Portfoliobox 4 | Learn FAQ & Troubleshooting Frequently Asked Questions | Created on: March 11, 2024
Create your first website
Sign up to Portfoliobox
Create your first page
Summary of page types
Understand Pages, Sections, & Elements
Add content to your website
Add a section to a page
Add an element within a section
Integrations & third-party elements
Add Image and Video content
Duplicate your content
Organise your content
Set a Startpage for your site
Unpublish / publish a page
Change the URL of a page
Understand menu and navigation
Create a link page
Style your content
Margins, padding & position
Edit the mobile version of your site
Ready-made styles
Understand Styles
Publish your site
Preview your site before publishing it
Share your site
Choose a domain name
Connect a custom domain
Account & Subscription
Migration to Portfoliobox 4
Choose the right plan
Upgrade your site
Your subscription
Search Engine Optimisation
What is SEO?
Google Search Console
Improve your site visibility
Add Alt-text to your images
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Create a page with Portfoliobox
After signing up, the first thing you want to do is to create your first page. Setting up your first page is not difficult at all, depending on your content
Portfoliobox 3 | Getting Started with Portfoliobox 3 Sign up and Log in - Portfoliobox 3 | Created on: January 30, 2021
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Creating a blog
A blog is an online journal that you can share your updates and ideas with your website visitors. It's a good idea to have a blog on your website - it is good
Portfoliobox 3 | Pages & Content - Portfoliobox 3 Blog pages | Created on: February 22, 2021
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Create a blog post
A blog post is an individual entry of your online journal on your Portfoliobox website. In a blog post, you can add different types of content block, upload
Portfoliobox 3 | Pages & Content - Portfoliobox 3 Blog pages | Created on: February 22, 2021
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Save a post as a draft
Making a draft or setting your post as unpublished is a great feature where you can set your post to not be visible in public while you are still working on it.
Portfoliobox 3 | Pages & Content - Portfoliobox 3 Blog pages | Created on: February 22, 2021
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Change the order of the posts
The order or placement of your post is determined by the date set of your post. The most recent post will be placed at the top followed by the older posts.
Portfoliobox 3 | Pages & Content - Portfoliobox 3 Blog pages | Created on: February 22, 2021
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Edit a blog post
To edit a blog post on your blog, simply follow the steps below: Select the blog page you wish to edit by going to Your Content > Pages. Afterwards, select the
Portfoliobox 3 | Pages & Content - Portfoliobox 3 Blog pages | Created on: February 22, 2021
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Add tags to a blog post
Tag is used to label or give an identification to your post. It gives your visitors an idea of what your post is about. Another benefit of using a tag is to
Portfoliobox 3 | Pages & Content - Portfoliobox 3 Blog pages | Created on: February 22, 2021
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Disable comments of a blog post
Comments can help you get feedback from your visitors about your blog posts and improve visitor engagement. This feature is enabled automatically after creating
Portfoliobox 3 | Pages & Content - Portfoliobox 3 Blog pages | Created on: February 22, 2021
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View all blog comments
To check all your blog post comments, simply go to the Cog Wheel Icon > Messages > Blog Tab > Comments. The information is placed in the following order:
Portfoliobox 3 | Pages & Content - Portfoliobox 3 Blog pages | Created on: February 22, 2021
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Blog Teaser
Blog Teaser showcases some of the blog posts that can be seen on your blog. Once a visitor of your site clicks the blog post on this section, it will redirect
Portfoliobox 3 | Pages & Content - Portfoliobox 3 Blog pages | Created on: February 22, 2021
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