When our system fails to charge your account on the renewal date, a notification will be sent to your email immediately (Please check the spam/inbox folder).
Payment failure can cause the downtime of your site, here are some tips on what you should check to avoid billing failure: The credit card connected to your
This guide will show you how to change the email address linked to your Portfoliobox account. You can change your admin email address under Settings.
Reset your password You can reset your own password immediately using the Reset Password link. To reset your password, you can click on Forgot Your Password
If you are having trouble logging into your account, it could be one of the reasons below: Invalid Email Format: this error message shows when you try to input
You can change your admin password underSettings. Click on the Cogwheel Icon. Click on Settings. Under the tab General in the section Admin Password
Portfoliobox offers 14 days money back guarantee if you are not happy with your purchase. If you would like to request a refund, you can contact our support
Portfoliobox Pro subscription comes with 1000 image upload limit. When the number of images in your account approaches 1000, you will receive a notification in
In Portfoliobox subscriptions cannot be put on hold. If your subscription fee is not paid in time, your account will be temporarily deactivated and site taken
All Portfoliobox subscriptions can be cancelled at any time. There are three options to cancel your subscription. Any of these options would terminate your sub
If you own a business and your company is registered in one of the European Union countries then you have a valid VAT number which you can add to your receipts
If you would like to amend the address showing on your future receipts, you can do so under Settings > Billings > Account > Address.
You can find the information about the transactions of your account and the receipts by going to Settings > Billing > Transactions. Here you can see a list of
Changing the subscription/billing plan of your account will require you to contact our support team at email@example.com. You may change your plan from
Update your credit card detail Keeping your billing credit card detail up-to-date ensures your account stays active. If you update your credit card before your
The Billing Section lets you check the necessary information regarding your account such as: Your subscriptionYour payment method Your VAT settings Your address
There are two plans you can choose from when you are subscribing to Pro: monthly or yearly subscription. Portfoliobox accepts different forms of payment, depend
The terms and conditions of your subscription can be found underSettings > General > Terms of Service in your admin panel. The same information can also be
It is not possible to create several websites with one account. If you wish to create a second website, you need to create a second account at www.portfoliobox.
Deletion of your account will block any live or admin access to your website. It also automatically stops any paid subscriptions related to this account.
Admin panel in Portfoliobox is available in 16 different languages. To change the language of your admin panel, you can click on the Cogwheel icon in the top
As an account owner, you may spend lots of time on the design and structure of your site, but don't forget to check the admin settings as well. In the admin
All payment methods available in Portfoliobox 4: Bank Card, PayPal, WeChatPay, AliPay, Bancontact, EPS, GiroPay, Klarna.
You can set a password to your Protected Pages and share them with your clients. Password Protected Pages don't come up in Google Search results.
You are not limited to use the product page to sell your items online, as any section can contain an "Add to cart" button. This gives you an option to create
If recent changes to your site aren't displaying in Google search results, it's likely because Google hasn't re-crawled and re-indexed your site yet. You can
When adding a new link to your website, you have to select the link type. Portfoliobox offers many link types such as Scroll to Top, Scroll to Section, PDF
A Social Media element can be added with the Add Element Below option (it is located under Links). Once the Social Media element is added, you can follow the
Adding a link to your content allows pointing to another location — both inside your website and outside. A button can be added to a page using the Add Elemen
Adding a link to your content allows pointing to another location — both inside your website and outside. It's possible to upload an image and make it work as
Adding a link to your content allows pointing to another location — both inside your website and outside. A Text Editor link can be added using the link icon
All templates have the same default margins when a page or a section is created. Pages with multiple sections looks neat since elements are properly aligned.
The higher quality your images have, the heavier the files would be. When you have lots of big and heavy image files on your website, it would affect your pages
All images on Portfoliobox are right click protected by default, but this does not guarantee that people cannot copy your images. There is simply no way of
To enable the right click and allow your visitors to save your images, go to Settings. Under General, in the Website section, check the box Enable Right Click.
Your image limit is the number of images you can upload on your site. Images included in the image quota are: Gallery images.Block images in the text editor
All images that are longer than 1920 pixels in width or height will be resized to 1920 pixels.
When you connect your own domain to your Portfoliobox website, you might run into any of the issues listed below: The domain redirects to a 404 Portfoliobox
When connecting a domain name to a site, its DNS (Domain Name System) settings are changed and can take between 24 and 48 hours to start working
If you purchased a domain name from a third-party provider (GoDaddy, Namecheap, 1&1, etc.) and want to keep it registered there, you can connect it to your Port
If you would like to create an email address, such as firstname.lastname@example.org, you need to get in touch with an email hosting service such as: Zohoor, Google
If you wish to transfer your domain from Portfoliobox to another host, you need to contact us 45 days before your account expires. Otherwise the domain name